PKLI MyPKLI App – Privacy Policy
PKLI MyPKLI App – Privacy Policy
URL: https://pkli.org.pk/mypkli-privacy-policy
Last Updated: March 2026
The MyPKLI mobile application is developed and operated by Pakistan Kidney and Liver Institute and Research Center (PKLI) to facilitate patients in accessing hospital services digitally.
This Privacy Policy explains how we collect, use, and protect patient information when using the MyPKLI mobile application.
1. Information We Collect
The MyPKLI app may collect the following information:
Personal Information
• Patient name
• Mobile number
• Medical record number (MRN)
• Appointment details
Medical Information
• Laboratory reports
• Diagnostic results
• Department referrals
Technical Information
• Device type
• App usage data
• IP address
• App crash logs
2. How We Use Your Information
Information collected through the app is used for:
• Appointment booking and management
• Viewing laboratory reports
• Financial screening services
• Identifying appropriate PKLI departments for treatment
• Improving digital healthcare services
Medical data is used only to support patient services provided by PKLI.
3. AI-Based Report Analysis
The MyPKLI application may use Google Gemini to automatically analyze laboratory reports to identify whether they relate to kidney or liver conditions.
AI-generated insights are:
• provided for informational and educational purposes only
• not a medical diagnosis
• not a substitute for consultation with PKLI physicians
4. Data Sharing
PKLI does not sell or rent patient data.
Data may only be shared with:
• PKLI clinical departments
• Authorized hospital systems including SiSoft EMR
• Trusted technology providers supporting the application infrastructure
All data sharing is limited to healthcare service delivery.
5. Data Security
PKLI uses industry-standard safeguards including:
• Secure encrypted communication (SSL/TLS)
• Access controls
• Secure hospital servers and cloud infrastructure
• System monitoring and audit logs
These measures are designed to protect patient information from unauthorized access.
6. Data Retention
Patient data is retained according to hospital medical record policies and applicable healthcare regulations.
7. User Rights
Users may:
• request correction of their personal information
• contact PKLI for data-related concerns
• discontinue use of the application at any time
8. Third-Party Services
The MyPKLI application may integrate with secure third-party technologies for analytics, system monitoring, and AI-based insights. These services operate under strict privacy and security standards.
9. Children's Privacy
The application is intended for use by patients of PKLI and their caregivers. Any data collected for minors is handled in accordance with hospital policies.
10. Changes to this Policy
PKLI may update this Privacy Policy from time to time. Updated versions will be published on the official PKLI website.
11. Contact Information
For questions regarding this Privacy Policy, please contact:
Pakistan Kidney and Liver Institute and Research Center (PKLI)
Lahore, Pakistan
Email: mypkli@pkli.org.pk